FREQUENTLY ASKED QUESTIONS
We use premium-grade teak wood, professionally processed to preserve its natural strength, durability, and character.
In addition, we offer material combinations such as rattan, iron, and others depending on customer requests and design preferences.
Absolutely. We are happy to accommodate custom-made furniture tailored to your needs and personal style.
You can contact our customer service team to discuss your desired design, size, and materials.
After the consultation, we will provide a quotation and estimated production time for your order.
Our process is simple and transparent:
1️⃣ Consultation — Contact us via WhatsApp or email to discuss your requirements.
2️⃣ Quotation — We will send you a price estimate and production timeline.
3️⃣ Down Payment — Once agreed, make an initial payment (minimum 50% of the total price).
4️⃣ Production — We begin crafting your furniture after receiving the down payment.
5️⃣ Delivery — Once completed, we arrange delivery and installation if needed.
You can monitor every step of the process from consultation to final delivery with full transparency.
Production typically takes 2 to 5 weeks, depending on the complexity of the design and the quantity ordered.
We always strive to balance production speed with craftsmanship quality, ensuring every piece is finished perfectly.
Yes, we offer free delivery across Java and Bali.
For other regions, we work with trusted logistics partners experienced in handling large and delicate wooden furniture, ensuring safe and timely delivery.
Every Daksa Kayu product is covered by a quality warranty against manufacturing defects or damage caused during the production process.
We are fully committed to delivering furniture that meets high-quality standards and customer satisfaction.